Example Customer Service InstantPalace

This example illustrates a button-activated InstantPalace that could be used in a customer service environment. Clicking a button on the first web page causes a small InstantPalace window to appear where a customer service representative could answer questions, direct users to a specific area on the website, or even push web content into a frame on the user's browser.

This example also turns off the ability for the user to type a name and choose an avatar when originally entering the InstantPalace environment. See InstantPalace Parameters here.

Files

The files for this example are located in the /palace/client/button-activated directory.

index.html

This file defines the frames that are included in the initial web page.  The left frame contains controls -- that is, a Customer Service button.   Clicking on that button causes a new page (containing an InstantPalace window) to appear. The right frame includes a dummy web page. You can easily change the reference in this right frame to point to one of your own web pages.  If you do, you'll probably also want to change the left frame to point to something of your own format.

 

palace-frame.html

This file defines the frames that are included in the page that is displayed when the user clicks on the Customer Service button.  The top left frame contains a small InstantPalace window.  The bottom left fram and the right frame contain dummy web pages.

details.html
dummy.html
button-intro.html
button-panel2.html

These are  dummy  web pages.  You can replace them with any of your own.

 

button-panel.html

This file is displayed in the left panel of the initial web page.  The Customer Service button links to a page that includes the InstantPalace view.

tinypalacea.html

This html file formats the InstantPalace view to include only the room view and input box. All the buttons and button panel are removed.  Changing this file affects how InstantPalace appears.